Poker Threads Return Policy
At Poker Threads you can return any purchase within 14 days of receipt for any reason, subject to the policies below. No returns will be accepted after 14 days. We must receive your return within 14 days after the date you received your items according to delivery service receipt. We want your experience to be a pleasant one and if there is an occasion you need to return an item we have a no questions asked policy. If you want a replacement for a damaged item or wrong item shipped, please let us know. We will send a replacement. If you want a refund and do not want a replacement, please inform us if this also.
Your full purchase price will be refunded to you upon the return of the product (less Shipping and Handling). The product must be in new (unworn) condition and in the original packaging to receive consideration for a refund. There are a few exceptions as seen above. Your credit will be issued in the same manner payment was made to Poker Threads. PLEASE ALLOW 2 WEEKS for credits to be issued.
There are a few exceptions to the return policy:
No customized poker chips can be returned.
If wrapped poker chips are opened, they can be returned, but a 25% restocking fee will be charged. If any other poker chips are returned, there will be a 15% restocking fee. All items returned will be subject to a 15% restocking fee. If you wish to exchange an item in general that is not damaged or was not incorrectly shipped, then your item will be exchanged but shipping charges and a 15% restocking fee may apply. NO opened DVD's or open KEM cards can be returned. There are no exceptions. If you do return them, and they are opened, you will not be refunded. We cannot resell opened DVD's, or KEM cards. When returning the product, please use a trackable package delivery. i.e. DHL Ground, UPS GROUND or USPS PRIORITY with delivery confirmation. Poker Threads cannot be held responsible for packages not received without tracking. Your refund for return shipping (if applicable) will not exceed the UPS published rate for weight shipped.
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